Launch of IT Services Modules in the AIFC Staff Portal
As part of the ongoing digital transformation of the AIFC Staff Portal, the Project Management & Software Development Team is pleased to announce the launch of three new IT service modules: IT Service Desk, Change Requests, and Cyber Security Requests.
These new tools mark a significant step forward in improving transparency, efficiency, and governance of IT-related processes across the AIFC. They replace fragmented, manual, and informal request handling with a single, structured, and fully digital approach.
Now, all IT, system change, and cybersecurity-related requests can be submitted, tracked, and managed directly through the Staff Portal.
💡 New IT Services – Centralized, Transparent, and Efficient
❌ No more emails, chats, or manual follow-ups.
❌ No more unclear ownership or request status.
✔️ All requests are processed through standardized digital workflows with full visibility.
🔧 IT Service Desk
A single-entry point for all technical support needs.
• Requests for technical support or IT issues
• Centralized submission of incidents and service requests
• Automated assignment to responsible IT teams
• Real-time status tracking and notifications
• Improved response time and accountability
🔄 Change Requests
A structured and controlled process for system changes and enhancements.
• Requests to modify, enhance, or update current systems
• Clearly defined approval and review workflow
• Automated routing to relevant stakeholders
• Full transparency of request status and decisions
• Improved governance, compliance, and audit readiness
🔐 Cyber Security Requests
A secure channel for handling sensitive and security-related requests.
• Requests for Sensitive Information or Investigations
• Secure and auditable submission process
• Automated routing to the Cyber Security team
• Clear visibility of approvals and outcomes
• Enhanced information security and risk management
⚙️ How to Get Started
- Visit https://staff.aifc.kz and log in using your staff credentials (corporate email address & password).
- Navigate to IT Services in the Staff Portal.
- Select the appropriate module: IT Service Desk, Change Requests, or Cyber Security Requests.
- Submit your request and track its progress online.
- For your convenience, a step-by-step user guide is attached to this email.
The Project Management & Software Development Team encourages all employees to use these new modules to ensure a transparent, efficient, and standardized request handling process across the AIFC.